Privacy Policy

1. About this policy

This Privacy Policy explains how Air Supply Air Conditioning Pty Ltd (“we”, “us”, “our”) collects, uses, stores, discloses and protects personal information when you interact with our website airsupplyairconditioning.com.au, contact us, request a quote, book a service, purchase a report, or register your interest in a service.

By using our website or providing us with your personal information, you consent to the collection, use, storage and disclosure of that information as described in this policy.

2. Information we collect

The personal information we collect may include:

• Your name, phone number, email address and postal or property address;
• The suburb, service type and details of the enquiry or job you are booking;
• Property information relevant to quoting (e.g. property type, number of rooms, existing systems);
• Communications you send us, including messages sent through our enquiry, quote, booking or “Register Interest” forms;
• Payment and transaction records when you purchase a report or service (payments are processed by our third-party providers — we do not store your full card details on our own servers);
• Technical information such as your IP address, browser type, device type, referring pages and pages viewed, collected automatically for security, analytics and fraud prevention.

3. Purpose of collection

We collect personal information so that we can:

• Respond to your enquiries, quote requests, service bookings and report purchases;
• Schedule, deliver, invoice and follow up on installation, servicing, repairs and maintenance work;
• Send you information about the service you have requested, including confirmations, reminders and follow-ups;
• Notify you when a service you have registered interest in becomes available;
• Meet our legal, regulatory, tax, warranty and ARC licence obligations;
• Protect our website, customers and business from fraud, abuse and misuse (including rate-limiting and detecting automated spam);
• Improve our website, marketing and customer service.

We will not use your personal information for a purpose that is not related to the reason it was collected, unless you have consented or we are permitted or required to do so by law.

4. Website enquiry forms

When you submit a contact form, general enquiry or request-a-quote form on our website, we collect the details you enter (typically your name, phone number, email address, suburb, service type and any message you provide). This information is transmitted securely over HTTPS and used solely to respond to your enquiry and, where appropriate, arrange a quote, booking or follow-up call.

We apply spam and abuse protections to these forms, including input validation, honeypot and timing checks, rate limiting, and logging of rejected submissions for security review. Automated or malicious submissions may be blocked or discarded.

5. Register Interest forms

Our “Register Interest” forms (including for Coming Soon services) collect your name, email address, phone number (optional) and the service or category you are interested in. We use this information only to contact you when that service is available or to send you directly related updates you have asked for. You can ask to be removed from these lists at any time by replying to any message from us or by contacting us using the details below.

6. Report enquiry and purchase forms

When you request or purchase a residential, commercial, caravan or off-grid report, we collect the information needed to deliver the report and process your payment. Payment processing and delivery of certain report checkouts are handled through our booking and payments partner (see ServiceM8 below). Report content and delivery correspondence are sent to the email address you provide.

7. ServiceM8 integration

We use ServiceM8 (ServiceM8 Pty Ltd, an Australian job-management platform) to manage bookings, jobs, quotes, scheduling, invoicing and payments. When you use a “Book Now”, “Get My Report”, “Order Now” or similar button that redirects you to ServiceM8, information you enter on those ServiceM8 pages — including your name, contact details, job details and payment information — is collected and processed by ServiceM8 on our behalf and is subject to ServiceM8’s own privacy practices at servicem8.com/au/privacy.

We access this information within ServiceM8 to schedule, complete and invoice the work. Payment card details are handled by ServiceM8’s PCI-compliant payment processors — we do not receive or store your full card number.

8. Google Workspace email

Our business email accounts (including sales@airsupplyaircon.com.au) are hosted on Google Workspace. Emails you send us, and emails we send you in response to enquiries, quotes, bookings or reports, are stored on Google’s servers under Google’s security and privacy controls. Google may process this data in accordance with the Google Workspace Data Processing Addendum.

Access to these mailboxes is restricted to authorised staff who need it to service your enquiry, and accounts are protected with strong passwords and multi-factor authentication.

9. How we store and secure your information

Personal information collected through this website is stored in secured, access-controlled databases hosted with reputable cloud providers. Form data is transmitted over encrypted HTTPS connections. Access to customer data is restricted to authorised personnel and protected by role-based access controls, and administrative access is logged and monitored.

While we take reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure and we cannot guarantee absolute security.

10. Disclosure of your information

We may disclose your personal information to:

• Our staff, subcontractors and technicians for the purpose of quoting, installing, servicing or repairing your air conditioning;
• ServiceM8 and our payment processors for job management, invoicing and payment;
• Google Workspace, for email communications;
• Our IT, hosting, analytics and security service providers;
• Manufacturers or suppliers where required to process a warranty claim;
• Government, regulatory or law-enforcement bodies where required or authorised by law.

We do not sell your personal information. We do not currently disclose your personal information to overseas recipients other than through the cloud and communications providers listed above, some of which may store data outside Australia (including in the United States).

11. Cookies and analytics

Our website may use cookies and similar technologies to remember your preferences, keep the site secure and understand how visitors use the site. You can disable cookies in your browser, though some parts of the site may not function as intended without them.

12. Your rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you;
• Ask us to correct information that is inaccurate, out of date, incomplete or misleading;
• Ask us to delete your personal information, subject to our legal and record-keeping obligations;
• Opt out of marketing or “Register Interest” communications at any time;
• Make a complaint about how we have handled your personal information.

To exercise any of these rights, contact us using the details in section 14. We will respond within a reasonable time, generally within 30 days.

13. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact us

Air Supply Air Conditioning Pty Ltd
ABN 91 605 945 417 · ARC Licence AU25472
Phone: 07 5655 7776
Email: sales@airsupplyaircon.com.au

15. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the “Last updated” date shown above. Continued use of our website after changes are published constitutes acceptance of the updated policy.